I stayed here one night while on my honeymoon about two years ago. The hotel property is beautiful, but the service is awful. Sure, we had a bad experiencing checking in, but that might have just been a one off occurance. Things that would drive me crazy regardless is things like after we finished with our room service, we pressed the button for them to come pick up our dishes. Whenever you dial any service in the hotel, you get a computer voice response system, and have to punch #2 for pick up, and then your room number etc..
Anyway, today I received a notice of a class action lawsuit against them, and I couldn’t be happier. The lawsuit is against ‘KSL Properties’, which at the time, owned ‘Grand Wailea Resort Hotel & Spa on Maui in Wailea’. They are being sued over the junk fees included in the bill. I was really miffed when we checked out, and in addition to the $400+ room charge, we have these bogus resort charges added to the bill. These things aren’t disclosed when you book your room, and they don’t tell you about them at checkin. If they want to charge $7.50 more per night, why not add it into the room charge? I’m glad something is being done about these add one junk fees.
