SeamlessWeb - Manhattan

SeamlessWeb is great. I have ordered from them several times and it’s been great every time. Occasionally the confirmation e-mail is delayed, but whenever I call the restaurant they always have my order. In the early days of SeamlessWeb, I had a problem that they fixed very quickly and personally. They have a great list of restaurants and the site functions well. Highly recommended.

Seemless web is awesome! But remember you can’t “write in” a credit card tip when your food is delivered. You either select the tip amount during the checkout process, or tip in cash.

SeamlessWeb describes itself as “the fastest, easiest, and smartest way to order food online.” Users can “[o]rder food online from thousands of restaurants on [their] own, personal account[s].” The service is currently available in Boston, selected areas of NYC & NJ, and Washington, D.C.

Last night, my gf and I decided to test the service by placing our standard order at Totonno’s. To do so, we found the listing of restaurants in our neighborhood, clicked on the Totonno’s link, selected appetizer and entree items from the on-screen menu, and completed an order form and checkout process similar to those at any online store. SeamlessWeb then sent the order to Totonno’s for confirmation and an estimated delivery time, which were relayed back to us via e-mail.

The ordering and confirmation processes were fast and trouble-free. As with any take-out or delivery service, SeamlessWeb’s success rests on the effectiveness of the back-end operation—each individual restaurant’s ability to receive and keep track of the orders, fulfill them correctly, and provide accurate estimates of completion time. I’ll be keeping my eye on how Totonno’s and other restaurants in my neighborhood perform as usage of SeamlessWeb increases.