We had been derailed on New Years eve in 2003 over Donner Pass… I had booked the room over the net, and the service refused to refund our lost night at the hotel… when we got to the hotel we explained to them what had happened (we’d spent 17 hours on a train in the mountains with now power or bathrooms) and they refunded our lost night and were happy to help us out by letting us in the room early!! Great Hotel!!